Manager Process & Quality Specialist Service Operation
Position Vacant (Designation)
Manager Process & Quality Specialist Service Operation
Segment
Customer Care
Reference Code
QA/CC/RE
Experience (In Years)
3-5 Years
Academics
Graduate
Salary Range
As Per Industry Standard
Job Description
- Call monitoring (call barging, recorded calls)
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Feedback and Coaching
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Making Developments Plans for agents
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Identify RCA for the errors happening
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Identify gaps in training
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Maintaining CTQ targets and striving to improve and enhance customer experience.
Skill Sets Required
- Must Be a Graduate.
- Must have good knowledge of computers and web
- Smart and presentable
- Good communication skills
- Candidate from telecom/ISP industry or worked on any technical project.
